Privacy Policy

✅ Here is a Detailed & Long Privacy Policy for your logistics business.

Privacy Policy

Jhoolay Lal Logistics Last Updated: May 12, 2026

Jhoolay Lal Logistics (hereinafter referred to as “JLL”, “we”, “us”, or “our”) is a Pakistan-based logistics and transportation company committed to protecting the privacy and personal data of our customers, website visitors, and business partners.

This Privacy Policy explains in detail how we collect, use, process, store, protect, and disclose your personal information when you visit our website, request a quotation, book our services, contact us, or use any of our logistics services.

We value your trust and are fully committed to handling your data responsibly, transparently, and in accordance with applicable laws in Pakistan, including the Personal Data Protection Act (PDPA) 2023.

1. Introduction

At Jhoolay Lal Logistics, we understand that trust is the foundation of every business relationship. As a logistics service provider operating across Pakistan, we handle sensitive shipment details and personal information on a daily basis. This Privacy Policy has been created to inform you about our data practices so you can make informed decisions when using our services.

By accessing our website or availing our transportation, warehousing, or supply chain services, you consent to the collection and processing of your information as described in this policy.

2. Information We Collect

We collect the following categories of information:

A. Personal Information

  • Full Name
  • Company / Business Name
  • Mobile Number and WhatsApp Number
  • Email Address
  • CNIC / NTN Number (for business or legal documentation)
  • Pickup and Delivery Addresses (complete details)
  • Payment Information (processed through secure third-party gateways)

B. Shipment & Logistics Information

  • Type, nature, weight, volume, and value of goods
  • Number of packages and packaging details
  • Special instructions (fragile, hazardous, temperature-controlled, etc.)
  • Tracking requirements and delivery preferences
  • Consignee and shipper details

C. Technical & Usage Information

  • IP Address and location data
  • Browser type and operating system
  • Device identifiers
  • Website usage data (pages visited, time spent, etc.)
  • Cookies and similar tracking technologies

D. Communication Information

  • Records of emails, WhatsApp chats, phone calls, and support tickets with our team

3. How We Use Your Information

We use your personal information for the following legitimate purposes:

  • To process quotation requests and provide accurate pricing
  • To book, schedule, and execute pickup and delivery of shipments
  • To provide real-time tracking and status updates
  • To communicate important service-related information (delays, customs clearance, delivery confirmation)
  • To generate invoices and process payments
  • To improve our services, website functionality, and customer experience
  • To conduct internal analysis, research, and business development
  • To prevent fraud, ensure safety, and protect our rights
  • To comply with legal obligations under Pakistani law
  • To respond to your inquiries and provide customer support

4. Legal Basis for Processing

We process your data based on:

  • Your consent (where applicable)
  • Performance of a contract (when you request our services)
  • Legitimate business interests
  • Legal and regulatory requirements

5. How We Share Your Information

We do not sell your personal data to any third parties for marketing purposes. We may share your information only in the following limited cases:

  • With our trusted network of drivers, transporters, and warehouse partners to fulfill your shipment
  • With insurance companies for policy issuance and claims processing
  • With government or regulatory authorities when legally required (e.g., customs, FIA, etc.)
  • With payment processors and banking partners for secure transactions
  • With professional service providers (IT, accounting, legal) under strict confidentiality agreements
  • In case of merger, acquisition, or business transfer (with proper notice)

6. Data Security & Protection

We implement industry-standard security measures including:

  • Encryption of sensitive data
  • Secure servers and firewalls
  • Regular security audits
  • Restricted employee access to personal data
  • Staff training on data protection

While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security due to the nature of the internet.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze traffic, and provide personalized content. You can manage or disable cookies through your browser settings at any time.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Pakistani laws (tax, commercial, or transportation regulations). After this period, we securely delete or anonymize your data.

10. Your Rights as a Data Subject

You have the following rights regarding your personal data:

  • Right to access your data
  • Right to rectification (correction) of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to withdraw consent
  • Right to object to processing

To exercise any of these rights, please contact us using the details provided below.

11. Children’s Privacy

Our services are not directed toward children under the age of 18. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please feel free to contact us:

Email: jll@jhoolaylallotistics.com

Phone / WhatsApp: 0300 6587150

CEO: Mehar Fiaz Ahmad

Jhoolay Lal Logistics: Chowk Sagian Services Road Near Sattar Masjid Lahore.